Job Description - Front Office Supervisor (HOT0AUFU)Job Number:HOT0AUFUWork LocationsHilton Melbourne Little Queen Street18 Little Queen StreetMelbourne 3000This Position is for Australian residents only or applicants who have the legal right to work in Australia; visa sponsorship opportunities are not available.About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym, and meeting & event spaces.About the roleAs the Front Office Supervisor, you are responsible for engaging with our guests from arrival to departure. You will lead by example by showcasing your passion for hospitality and customer service to ensure your team follows suit. This role is the perfect blend of having autonomy to lead a shift while still having assistance from a senior leader to lend support when required. Reporting to the Front Office Manager, your duties will include:Assist the Front Office Manager to oversee the daily operation of the Front Office TeamManage, effectively and efficiently, guest requests, inquiries, and complaintsMaintain exceptional standards ensuring all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-outMaximise sales revenues through up-selling and marketing programsAssist with training and development of the Front Office TeamWhat are we looking for?Excellent communication skills both verbal and written in order to professionally communicate with guests and team membersDemonstrated ability to resolve problems and conflict, and work efficiently under pressureWell-presented, organised and have a calm personalityWhat will it be like to work for Hilton?At Hilton, we know that our Team Members are the reason behind our success, so in turn, we are committed to ensuring that Hilton is a workplace where you can thrive and make time for what matters most. Over the past three years, we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute. In 2023, Hilton ranked #2 across all industries and #1 worldwide! You can also look forward to receiving:Access to 100 hugely discounted room nights per year!Free access to growth and development opportunities from top-class providers; Harvard University and LinkedIn Learning just to name a fewA workplace culture that fosters personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeingJob:Guest Services, Operations, and Front Office
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