Company Description
Mercure Oxford Hawkwell House is a picturesque boutique hotel that occupies three buildings, two of which are 19th-century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.
Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre, Mercure Oxford Hawkwell House Hotel is a beautiful country manor in the picturesque village of Iffley. A total of 77 rooms, all en-suite, are divided between two buildings, each with an entirely different character.
It's a 10-minute bus ride from the bus stop outside the hotel to the city centre and train station, or a relaxing 35-minute walk along the riverside Thames Path National Trail, which is just steps away from the hotel.
Job Description
As our next Front Office Manager, you… An exciting opportunity for a Front Office Manager has arisen at Mercure Oxford Hawkwell House Hotel. If you are a talented professional passionate about creating extraordinary experiences, then this could be the perfect hotel for you. Managing the Front of House department and ensuring operational excellence for all areas of the hotel.
You are passionate about guests and delivering great service.
You have a hands-on approach, are organised, and supportive of your team.
You take initiative and are reactive to situations as they arise, finding suitable solutions and ensuring a positive outcome.
You are results-driven and understand what needs to be done in order to achieve the hotel goals.
You will work duty manager shifts as and when required.
A little more information: You will have the opportunity to be part of a high-energy, fun team that delivers excellent customer service each day to all our guests.
Understanding things from our guests' perspective is key, so while you are settling into your new role, we will arrange a one-night stay for you to experience this firsthand.
Qualifications
If this sounds like you, you're in the right place.
You've got authentic style, natural curiosity, and a warm way with people. Mercure Oxford Hawkwell House is not just a place to spend the night; it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone; we're looking for someone like you.
Experience in a similar role or Supervisor role with 2-3 years of experienceStrong leadership, interpersonal, and training skillsGood communication and customer contact skillsResults and service-oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times Additional Information
If you feel you are the right candidate for the role as our Front Office Manager, please click 'apply' now! We'd love to hear from you! One more thing… By working at the Mercure Oxford Hawkwell House, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.
Must be eligible to live and work in the United Kingdom at the time of application.
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