Front Office Manager

We are a leading company known for our commitment to excellence and customer satisfaction. Castaways Resort & Spa Mission Beach is currently seeking a highly motivated and experienced Front Office Manager to join our team. If you have a passion for delivering exceptional customer service and have a strong background in front office management, we would love to hear from you. Salary on offer is $73,150 - $80,000 per annum plus super.
Key Responsibilities: Supervising and coordinating the activities of the front office staff to ensure smooth and efficient operations. Handling customer inquiries, complaints, and requests promptly and professionally. Overseeing the management of the front desk, ensuring that it is always well-staffed and functioning effectively. Coordinating with other departments to ensure that all guest needs are met and exceeded. Maintaining records of guest stays, payments, and transactions accurately. Implementing and enforcing front office policies and procedures to ensure compliance with company standards. Training, mentoring, and evaluating front office staff to enhance their performance and professional development. Managing reservations, guest check-ins, and check-outs to provide a seamless experience for our guests. Qualifications and Experience: A minimum of 3 years of experience in front office management or a similar role within the hospitality or service industry. A relevant qualification in hospitality management, or a related field. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to handle stressful situations with a calm and professional demeanour. Proficiency in front office software and systems. Strong problem-solving skills and attention to detail. Why Join Us? Competitive salary package. Opportunity to work in a dynamic and supportive environment. Career growth and development opportunities. Be a part of a company that values work-life balance and employee well-being. How to Apply: If you meet the above qualifications and are excited about the opportunity to lead our front office team, please submit your resume and a cover letter to .
We are an equal opportunity employer and encourage applications from candidates of all backgrounds.
Job Type: Full-time
Pay: $73,150.00 – $80,000.00 per year
Work Location: In person
Application Deadline: 26/09/2024
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