Oaks Hotels & Resorts is one of Australasia's largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries.Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.Job DescriptionWe are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team at Oaks Cable Beach Resort.The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team anddriving exceptional customer experiences.Key Responsibilities Include:Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.Meeting guests and customers when they arrive and ensure they are settled in their roomsMaintaining professional, open and honest communication to assist guests and make accurate bookingsGuide & support the team in providing outstanding guest welcoming and experiences.Ensuring that all daily tasks are completed accurately and in a timely mannerResolve & respond to guest complaints in a timely and professional manner.Maintain accurate guest accounts and assist with daily reportingEffectively manage team roster to meet budgets.Support Hotel Manager with recruitmentQualificationsTo be successful in this role you will have:Minimum 2+ years experience at a supervisor level within a Hotel environmentExceptional people management skills, with the ability to lead and motivate a diverse teamExcellent written and verbal communication skills.Exceptional customer service skills and an unwavering positive attitude.Understanding of Trust accountingExcellent written and verbal communication skillsAvailability to work a variety of shifts, including weekends and public holidays if required.Additional InformationJoin our positive and vibrant team and be rewarded with these team benefits:50% discounts on accommodation across all Minor Hotel brands in Australia and New ZealandAccess to Minor Hotels ANZ paid parental leave benefits20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New ZealandAdditional paid leave includingBirthday and Study leave.Educational Financial support may be available to those who undertake development relevant to the company's business requirements.Discount savings and cash back from over 400 popular retailers in Australia and New ZealandEntertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)Discount on Furniture50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globeWellbeing programs with Uprise (EAP)Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consultsOur people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career.You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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