Front Office / Guest Service Agent

Mercure Goulburn boasts 74 stylish and comfortable rooms, including spa rooms, serviced apartments, function rooms, and the Edge bar & Restaurant.

We are looking for a casual Front Office / Guest Service Agent to join the team.

About the role:
You will be responsible for creating a professional first impression for the hotel.
You will perform guest check-ins and check-outs, make reservations, maintain guest records and room accounts, and assist with any other guest enquiries, with a focus on providing exceptional customer service at all times.

About you:
To be successful in this role you will:
have previous experience in the same or similar role; have a passion for customer service and interacting with people; be punctual, efficient and courteous; have a strong work ethic with the ability to multi-task, prioritise and work comfortably within a fast-paced environment; have the ability to maintain accuracy and efficiency; demonstrate excellent communication and interpersonal skills; be team focused with the ability to work autonomously; have initiative as well as strong problem-solving and critical thinking skills; be willing to learn and understand all aspects of the hotel; a sound knowledge of Opera Cloud will be highly regarded; Current NSW RSA, or ability to acquire.
You must be flexible and available to work a variety of shifts including mornings, afternoons, evenings, weekends and public holidays.

This position is only suitable for people with Permanent Australian work rights.

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