Front Office & Guest Services (Hospitality & Tourism)Rydges is part of EVT, a proudly Australian-owned company with over 100 years of experience in hospitality, entertainment, and leisure across Australia and New Zealand. With hotels stretching from Perth to Queenstown, each location is locally inspired, just like our team, customers, and you. We're committed to making every day better. We value inclusivity, invest in our team's growth, and provide opportunities for professional development.Rydges Port Macquarie is located in a stunning coastal town, offering breathtaking views of the Hastings River and the Tasman Sea. Having recently renovated 99 rooms and our stunning lobby, our hotel is the premier destination on the Mid North Coast for holidaymakers, corporate travellers, weddings, and conferences. Guests enjoy fantastic service, beautiful accommodation, and dynamic food & beverage offerings through our Zebu Bar & Restaurant.About the RoleWe are currently seeking a Front Office Duty Manager to join our team.A snapshot of the responsibilities associated with the position include:Leading and overseeing daily operations across various departments: Housekeeping, Restaurant, Kitchen, Front Office, Conferencing, Events, and Management.Ensuring an exceptional welcome and farewell experience that aligns with brand standards, while managing accurate check-in and check-out procedures.Mentoring and developing team members to maintain our high service standards, with a focus on driving our culture and ethos through all aspects of the role.Managing day-to-day hotel operations in the absence of the Senior Leadership Team, acting as the senior manager on shift.Supporting the Rooms Division Manager and Senior Leadership Team in creating and implementing policies and procedures, preparing rosters and schedules, and auditing financial performance to drive success.Collecting feedback and maintaining a "guest-first" attitude to ensure satisfaction and resolution of issues.Managing reservations, commissions, and other revenue/expense tasks to optimise performance.Ensuring compliance with standards, procedures, and policies for consistency in service delivery and operations.Skills & ExperiencePrevious management or leadership experience in hotels or resorts (preferred but not essential).Experience with Night Audit (preferred but not essential).Ability to work a 24-hour rotating roster.A strong commitment to delivering exceptional customer service at all guest touch points.Excellent communication skills and the ability to collaborate with various stakeholders.Ability to generate, analyse, and understand financial reports, with a proven track record of meeting targets and achieving goals.Ability and proven record of proactively owning and resolving issues.Working knowledge of Revenue Management and a proactive approach to operational decision-making to maximise revenue.Ability to work both independently and as part of a team, while staying proactive with daily tasks and responsibilities.Attention to detail and a commitment to maintaining high standards.Experience in writing and implementing effective policies and procedures.Knowledge of OPERA PMS and ORS (preferred but not essential).#J-18808-Ljbffr