CasualDepartment: Guest ServicesSalary Type: HourlyCompany DescriptionWith properties in some of Australia's most iconic locations, NRMA Parks & Resorts provides accommodation that suits every budget and style – from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery.
Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it's in our nature.
Job DescriptionWith your experience, create an impact on our guests in this hands-on and detail-oriented role.Ensure our guests have a great experience and make holiday memories.Find your balance with flexible work hours over a 7-day roster.What you'll do: You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:
Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out.Answer phone and email inquiries promptly and professionally.Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met.What you'll bring: Strong Guest Service experience with sound knowledge of booking systems. NewBook or RMS are an advantage!A reputation for providing excellent customer service, engaging in great conversations with our guests.A can-do attitude with the ability to work effectively as part of a busy team.Problem-solving skills including the ability to apply mathematical skills in a workplace context.Flexibility to work across other areas of the business if required.What's in it for you? At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:
Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.Our reward and recognition program 'My Thanks'.Employee referral program where you may be eligible for a referral bonus of up to $2,000.Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.Know you belong: At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.
Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
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