Front Office & Guest Services (Hospitality & Tourism) Are you a dynamic and experienced hospitality professional looking to take the next step in your career? We have exciting opportunities for a Front Office Assistant Manager to join our team and play a crucial role in ensuring exceptional guest experiences across both The Ville Resort-Casino and Ardo.
The Role As the Front Office Assistant Manager, you will contribute to the day-to-day operation and administration of the Hotel Department, including supervising the Front Office team. You will liaise with customers who request Managerial attention ensuring a positive experience, assist in the preparation of Front Office forecasts, reporting, rostering and timesheets and ensure that you remain abreast of all current promotions, activities and events within the Hotel and Casino.
About You Previous experience and an understanding of Hotel Front Office OperationsOpen Qld Drivers License is PreferredTertiary qualification in a Business-related discipline preferredExperience in leading professional hospitality teams within large corporate organisations, or site propertyDemonstrated ability in developing productive relationships and managing and driving changeExcellent verbal and written communication skillsUnderstanding of relevant legislation and regulationsExperience with a property management system, in particular Opera Cloud is highly desirable.Extremely high attention to detail.Time management skills with the ability to multitask.Work across our two properties, The Ville Resort-Casino, the region's premier destination for dining, events and entertainment as well as the region's newest luxury hotel; Ardo.About Us The Ville is tropical North Queensland's premier destination for dining, events and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland's hottest tourism destinations.
Ardo is a brand new $88 million dollar hotel. Its arrival brings elevated relaxation and rejuvenation to North Queensland's premier leisure and entertainment precinct, nestled on the edge of the Coral Sea with uninterrupted views across to Magnetic Island. It's sprawling hotel suites; world-class dining outlets – Marmor and Terasu; day spa; and signature rooftop pool deck and bar combine to celebrate the spirit of the tropics with unique Ardo flair.
As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That's why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place, and Planet.
We're on the lookout for the best and brightest talent across every aspect of hospitality, tourism, corporate services, gaming, and everything in between to give our guests an unmatched holiday experience. If you are looking for a work environment that focuses on employee health and wellbeing, having fun, encourages teamwork and collaboration across all levels of the business and provides a challenge then we would love to hear from you.
How to Apply Sounds like you? Apply now!
Please note: Applicants must have eligible working rights in Australia. Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.
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