Front Desk Team Leader

Job Description - Front Desk Team Leader (HOT0AYIT)Work LocationsWest Hotel Sydney Curio65 Sussex StreetSydney 2000Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!Why you'll love working for Hilton!Access to the world's best Team Member Travel Program with highly discounted ratesDiscounts of up to 25-50% on products and services in participating Hilton outletsComprehensive training and support for your new roleAccess to Hilton University training, offering more than 3000 learning programsExtensive range of career development opportunitiesWhat will you be doing?Leading the way with your passion for Hospitality and Customer Service you will be responsible for mentoring and coaching the team of Front Office Agents. In this role you will be responsible for:Supervising Front Desk operations and training and developing Team MembersWelcoming and fulfilling the check-in process for Guests and group arrivalsCompleting the check-out process for departing guests using the hotel systemsManaging effectively and efficiently, guest requests, inquiries, and complaintsMaintaining current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special eventsMaximizing sales revenues through up selling and marketing programsWhat are we looking for?Excellent personal presentation and communication skillsDemonstrated experience within hospitality, retail, or fast food leading a team or strong experience in a Front Desk roleAbility to multi-task while maintaining a positive attitude when working with a GuestComputer literate and able to navigate through Company systemsAt least a minimum of 1 year in a similar roleTravel the world and grow your career with Hilton!JobGuest Services, Operations, and Front Office
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