Footwear Department Supervisor - Townsville
Pay: Competitive
Location: Townsville/Queensland
Employment type: Full-Time
Job Description
Req#: DRRPP
WHO WE ARE: Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel. Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion. In 2017, JD Sports first launched within the Australian market and has since expanded to 60+ stores. We currently operate in NSW, VIC, QLD, WA, SA & TAS, with plans for continued future growth! Our mission? To offer unparalleled service and style to all our consumers.
THE ROLE: At JD Sports, our customer is at the heart of everything we do. As a Department Manager, you will lead your department team to provide exceptional customer service to every JD customer. You will work closely with the store's Management Team and be responsible for creating great in-store experiences, maintaining the merchandising & visual standards, and delivering the financial results for your department. You will lead by example, setting the standard for how to achieve sales and key performance metrics by coaching and developing your department team.
As a Department Manager, you are responsible for, but not limited to:
Model exceptional customer service, every customer, every time
Coach team to deliver exceptional service and a 'service over task' environment
Actively gain, maintain and share product & brand knowledge for your department
Support management team to improve financial performance within your department
Work with back of house team to ensure product availability
Uphold company standards and deliver store visual excellence
WHAT WE'RE LOOKING FOR:
2-3 years leadership experience within retail or a similar industry
Passionate about delivering an amazing service experience for our customers
Positive attitude, with the capacity to create a motivating environment for your team
Proven track record in driving and exceeding set KPIs and communicating well with all stakeholders
Excellent time management skills to ensure that daily priorities are executed in a timely manner
Thrives in a fast-paced, ever-changing environment
Openly shares knowledge with the wider team to achieve common goals
Desire to develop yourself, your career, and learn new skills
Strong interpersonal and communication skills, thriving in social situations through engagement with customers and team members
WHAT'S IN IT FOR YOU?
Work in a dynamic business and engage with some of the best products and biggest sports fashion brands in the market
Training and development opportunities to kickstart, evolve, and shape your career
Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
Access to our attractive staff discount, which can also be used for friends and family
Access to our Employee Assistance Program & Mental Health champions
One month paid parental leave for full-time employees
We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success alongside evolving your career. JD values diversity and inclusion and champions a culture where everyone feels valued, included, and celebrated. What are you waiting for? Apply today and kick start your JD Sports Journey.
Please note, by applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.
About the Company
JD Sports is the leading sneaker and sports fashion retailer, with many limited edition and exclusive designs from adidas Originals and Nike.
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