Posted: 26/09/2024
Closing Date: 26/10/2024
Job Type: Permanent - Full Time
Location: Brisbane
At Indue, we are dedicated to embracing diversity, equity and inclusion in all forms. Guided by our values of "Go Far. Go Together," "Real Heart. Real Action," and "Open Mind. Open Doors," we are committed to fostering a workplace where every individual feels valued, respected, and empowered. We understand that our collective strength lies in our diverse perspectives and experiences, and by working together, we can achieve greater heights and drive impactful change across our communities. Join us and be part of a team that values your unique contributions and is dedicated to creating a positive, inclusive workplace.
We provide a range of technology payment solutions, including market leading financial crime solutions, New Payments Platform, mobile payments and card programs in a B2B market. Visit our website at www.indue.com.au for more information.
What We Offer
Work-life Balance: Flexible working arrangements, ability to work from home and meeting free Fridays.Career development: Learning & Development programs, study assistance, internal movements and secondment opportunities.Reward & Recognition: Excellent recognition programs appreciating employee's contributions, service anniversaries and Annual Awards.Culture: Collaborative and inclusive culture, approachable leadership team who provide monthly updates, and regular social celebrations.Wellness: Employee Assistance Program, discounted Health Insurance and ability to purchase additional leave. Job Description About the Role
Financial Crimes Officers are an integral part of our Fraud and AML services and our 24/7 fraud monitoring team based in Brisbane has a fulltime position available for a permanent employee working Monday to Friday from 12.00pm (noon) to 8.00pm.
Responsibilities for the role include: Analysing card, NPP, direct entry, BPay and other payment transactions and monitoring alerts to identify and take action in mitigating potential fraudulent activities for our clients. Discussing transactions with our clients' retail customers to determine fraudulent activity and educate customers where appropriate. Remaining abreast of new fraud patterns and trends.Providing input into the continual enhancement of policies, processes and overall strategies to minimise losses due to fraud. About You
You will have all or majority of the following skills and attributes:
Understanding and knowledge of the banking and finance industry, which has ideally been gained through at least two years of industry experience. Exposure to AML & CTF legislation and transaction monitoring practices. Understanding of customer service principles and demonstrated ability to deliver excellent customer service. Strong problem solving and analytical skills with a high level of attention to detail. Prior credit card investigation experience or experience in a similar role is not essential but will be highly desirable. Sounds like you?
Use the 'Apply' button to create your profile and submit your Cover Letter and Resume, demonstrating your relevant experience for the role.
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