FAMILY EXPERIENCE WORKER (CASUAL ROLES) Work for a trusted charity and help make a difference.Join a committed team who thrive on creating a positive environment for families with ill & injured children.Use your exceptional administration skills and compassion to make a real and lasting difference to families.Great learning and development opportunities.Will be required to work across 24/7 roster (evening and weekend penalty rates apply).Access to 24/7 health & wellbeing support and a rewards programRonald McDonald House Charities (RMHC) is an independent charity, providing support to seriously ill or injured children, high-risk pregnancy expectant mothers and their families. RMHC South East Queensland is one of the many Ronald McDonald House "Chapters" across the federated structure within Australia and Globally, providing accommodation and other support programs for families. Our services operate 24/7 across all 365 days of the year providing compassionate hospitality to our families.
Our houses help keep families close during times of heightened stress and emotion, as well as providing the opportunity for families to meet with, and draw comfort from, other families in similar situations. Our dedicated and friendly staff and volunteers provide invaluable support to the families who stay with us.
Working across our three Houses- located in Herston, South Brisbane and within the Queensland Children's Hospital - you will be a confident administrator with excellent customer service and communication skills. You will be passionate about helping others in a compassionate and non-judgmental way and love to work in a team to providing exceptional service.
Key responsibilities: Deliver outstanding and compassionate customer service to families with seriously ill or injured children, facilitating room check-ins, orientation tours, and addressing inquiries with warmth and professionalism.Make accommodation reservations for guests and their families.Maintain accurate records in our Reservations Management System (RMS) and other systems.Liaise with hospitals and patient travel subsidy providers to ensure guests journeys are streamlined.Provide guidance and mentorship to volunteers and new team members, fostering a supportive and cohesive work environment.Respond to guest requests and answer enquiries from a variety of stakeholders about the great range of programs and events associated with Ronald McDonald House Charities.Support of the general reception and administration for the three houses.Please note a high degree of emotional resilience is required for this role due to the nature of our Charity and families we support. Our families are often going through a very stressful time so staff do at times experience or witness violence and aggression or exposure to information related to Domestic/Family violence, Child Safety and/or Drug and alcohol use. Key Selection Criteria: Experience in reservations or reception within accommodation or healthcare settings is highly desirable.Confidence in using computer software applications, with workplace-specific systems training provided on-the-job.Demonstrated ability to work under pressure, actively problem-solving while maintaining composure and compassion to achieve positive outcomes.Strong organisational skills, including the ability to prioritise tasks and meet deadlines independently.Excellent interpersonal, verbal, and written communication skills, with a proven ability to interact professionally and sensitively with stakeholders from diverse backgrounds.A proven ability to work both autonomously and collaboratively.Experience with trauma-informed practices and/or nonprofit organisations and volunteers is highly desirable.Willing to provide evidence or obtain vaccinations for whooping cough, chicken pox and measles/mumps/rubella.
If you're a motivated, compassionate individual with a passion for supporting others and contributing to organisational success, we invite you to apply. To do so, please submit your resume and covering letter (must address the role's key selection criteria above to be considered) by 10th November 2024 through Seek online.
This position will be filled as soon as a suitable candidate is sourced, which may be before the advertised closing date, so please don't delay in applying for the position. The safety of the children and families we support is paramount. Our recruitment and selection processes include police and working with children checks, to assess applicants' suitability to work with children and families.
Applicants must have the right to work in Australia and have the appropriate Visa.
Our Values - We lead with compassion, we are deeply respectful, we act with integrity, we are firmly committed. RMHC values and promotes an inclusive workplace where everyone, from any background, can feel valued, be appreciated and do their best work. At our place, everyone regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect that makes them unique can contribute to improving the health and wellbeing of children and their families. We encourage all suitable candidates to apply including first nations Australians.
For further information, please visit our website www.rmhcseq.org.au