To assist with the facilitation of business requests for office management, ensure equipment is serviced and maintained, and engagement and payment of invoices for third-party vendors is managed.
Key Responsibilities Submit invoices for payment via Ariba and ensure correct GL account codes are used and processed in a timely manner.Submit receipts for payment in a timely manner via Concur to reconcile Corporate Credit Card expenses.Creation of purchase orders when required.Assist with account management of vendors.Look for ways to reduce costs for the business.Operations Be a key point of contact for various Office Management requests.Assist with preventative and urgent office maintenance and coordinate repair work with contractors.Establish policies, procedures, and systems necessary for proper purchasing practices, controls, and services.Administer premises management by selecting new office space, liaising with architects and decorators, negotiating new property leases and rent reviews, and developing and monitoring compliance.Assist in the recommendation of properties for MetLife to both acquire and/or dispose of.Negotiate maintenance contracts, provide expenditure and performance data for management, and plan premises usage.Creation of security cards and locker allocation. Responsible for keeping a register of visitor passes and ensuring their return. Deactivate any lost passes.Ensure wardens are trained and posters updated on the floor when we have staff turnover.Submission of loading dock requests when deliveries are required.Ensure first aider room is stocked and kept clean and tidy.Adhere to MetLife Records Management policy. Assist the business with retrieval or destruction requests.Maintain a good working relationship with building management and third-party vendors.Maintain kitchen and stationery supplies for the office.Support the Facilities & Wellness Manager by participating in business improvement and cost reduction initiatives.Attend Building Management Meetings and Fire Warden sessions when scheduled.WHS Assist the Facility and WHS Manager in developing and updating WHS policies and procedures.Ensure safe work practices and legal requirements regarding health and safety are met.Action safety reports and carry out workplace inspections.Ensure safe work method statements are completed.Ensure compliance with occupational health and safety regulations.People Operate in accordance with MetLife Insurance values, enabling a cohesive and positive working environment.Participate in work-related team meetings and activities as required.Core hours will be Monday to Friday, 08:45 am to 17:00 pm.
Qualifications & Experience Minimum 3-5 years of experience in an office management or similar administrative role.Excellent organisational, multitasking, and problem-solving skills.Strong communication and interpersonal abilities, with the ability to work effectively with all levels of the organisation.Proficient in the use of office software i.e., Microsoft Office.Collaborative mindset and a customer-focused approach.Attention to detail and a commitment to maintaining high standards of work.Experience in a large matrix financial services organisation is an advantage.Experience in building and/or facilities management.Experience with project management methodologies and tools.Degree qualified in management, business, or related discipline.Training or knowledge in current OH&S and relevant legislation.Core Attributes Customer Focus: A passion and focus on providing service excellence, providing relevant solutions that exceed our customer expectations, recognising the importance and value to the business, and striving to continually improve the service experience.Collaboration & Teamwork: Listen, share information, and work effectively with team members to accomplish goals.Proactive: Decisive and self-starting mindset, able to look ahead, innovate, and continually improve.Agility and Adaptability: Comfortable with change, can adapt actions and thinking to suit different conditions or situations.Integrity: Possess honesty and ethical/professional standards – able to be trusted to do what has been asked or promised.Ability to Deal with Pressure: Able to organise time well, so that work and tasks don't build up and the ability to cope with job demands.Accountability: Takes personal responsibility for decisions, actions, and always follows through on commitments.Problem Solving & Decision Making: Can gather relevant information, prioritise, and think on their feet to make timely and informed decisions.Communication: Able to express ideas clearly, effectively, and with meaning (written & verbal), to a variety of audiences. Enables effective communication across the function or team, encouraging constructive feedback and sharing of appropriate information with relevant parties. Uses listening and questioning to check for understanding; has the ability to communicate on all levels.Learning Agility: Curious and eager to learn and readily recovers and learns from their mistakes.Benefits We Offer When you join MetLife Australia, you are joining a company that demonstrates holistic care and wellbeing for employees with benefits and programs that address physical, mental, social, and financial health. We offer life insurance benefits, generous paid parental leave, market-leading menopause and fertility leave, car leasing, and more. As well as an Employee Assistance Program (EAP), access to 360Health medical support, volunteer leave, and study assistance.
About MetLife Recognised on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces for 2024, as well as the Diversity Council of Australia Inclusive Employer Award 2023-2024, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
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