Entry Level It Help Desk Support Engineer The Missing Link - Melbourne, VICIT Source: uWorkin JOB DESCRIPTION About UsThe Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered.The RoleAlways wanted a career in the IT industry? This is the perfect opportunity for either a recent graduate or someone looking for a career change. This job is designed to teach you everything you need to know about IT support. No technical experience is required!We offer personalised training and access to paid certification courses as part of our ongoing commitment to help you to develop your career. You will receive ongoing personal mentoring and coaching to help you achieve your goalsIf you are an enthusiastic, eager to learn candidate with excellent communication skills, apply now to join our growing team.What you will learnHow to administer and manage softwareHow to create and remove user accountsHow to build and deploy computers to meet client requirementsHow to respond to clients' IT-related alerts and resolve their technical issuesHow to triage and assign incoming tickets through our ticketing systemHow to solve "Fast Track" tickets (common, well documented requests) for our clientsHow to deliver exceptional customer service and technical support over phone and emailHow to deliver IT support best practices (ITIL V4)personalised training plan including Vendor Certifications (Microsoft, SOPHOS, Mimecast etc.)RequirementsDegree in Computer Science, Information Technology or related field and/or TAFE certificationExcellent written, verbal, and non-verbal communications skillsWillingness to learn and collaborate in a team environmentLogical problem-solving skillsEngaging personally that reflects through your communicationDesired (but not required)Drivers licence and a carExperience/exposure to an MSP environmentDefence Force experience is highly desiredA great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:Supportive, collaborative and respectful environmentGreat bonus structureFree breakfast, drinks and monthly lunches Promote local employment to your region, community or member organisation with a uWorkin Talent Community. Find out more .
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