Urban CGI is an Australian-founded and internationally expanding technology solutions company that transforms design, training and projects using CGI simulation.
Training Simulation – convert procedures, inductions and competencies into LMS linked, micro-credentialled, interactive CGI training sims for high retention, efficiency and engagement Project Simulation – build CGI sims to make design projects move faster with assured validation, verification, integration, operations, construction, engagement and approvals Our goal is to modernise systems so clients can change the world for the better, faster.
We have been in business for 20 years working with Tier 1 clients on complex projects to solve wicked problems across infrastructure, mining, rail, for design and training scenarios.
We are a family-owned and run business with a fantastic long-term dedicated team on a pathway for expansion and international growth.
About the role We are seeking a dynamic and motivated Engagement Officer to join our Growth team. The primary function of this role is to identify new business opportunities through prospecting and also support new/existing client relationships, building trust and excellent client experiences. This individual plays a key role in driving brand awareness, securing introductory meetings for product demos, fostering positive relationships between the organisation and stakeholders through the entire sales cycle, and expanding our client base.
Reporting to the Head of Marketing and Growth, this is a remote-based role.
Responsibilities Conduct outbound telemarketing calls to identify and engage with potential clients in target markets KPI: generating qualified leads for business development Deliver compelling introductions of Urban CGI's services, emphasising the value and benefits of our CGI and visualisation solutions Research prospects to personalise your communications Schedule and coordinate client meetings for potential clients with our sales team Draft and send meeting recaps and follow-up emails Set up internal preparatory sessions/agenda prior to the client meetings Collaborate with internal teams to develop customised proposals/solutions for clients and address their needs Maintain detailed Salesforce records of calls, including call outcomes, client feedback, and follow-up actions, in the CRM system Provide invoicing support by tracking and following up on outstanding invoices and payments, resolving any issues or discrepancies and ensuring all invoicing activities are logged and tracked with Accounts Payable Conduct research and gather feedback to assess prospect's needs and preferences Serve as a point of contact for stakeholders, addressing inquiries and concerns in a timely and professional manner Work closely with the Marketing team to refine call scripts and approaches based on target market insights and campaign objectives Stay informed about Urban CGI's services, industry trends, and competitive landscape to effectively communicate our value proposition Achieve and exceed assigned targets for calls made, meetings scheduled, and other relevant performance metrics Provide feedback to the sales and marketing teams on potential client needs, market trends, and opportunities for improving our outreach strategies Skills and Requirements 2+ years' experience in telemarketing, sales, or a similar role, preferably in a B2B environment Excellent communication, verbal and interpersonal skills, with the ability to engage and persuade potential clients Self-motivated with a results-driven approach and a strong commitment to meeting targets Familiarity with CRM systems and proficient in managing and tracking sales activities Knowledge of the CGI, visualisation, or related industries is a plus Ability to work effectively in a fast-paced, team-oriented environment #J-18808-Ljbffr
