Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionWhat you get to do in this role: The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
Lead the delivery team throughout the engagement, often in collaboration with a services partner.Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.Understand the goals and align the deliverables accordingly.Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.Be the single contact to encourage collaboration and customer agreement on proposed solutions.Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.QualificationsTo be successful in this role you have: 8+ years progressive experience as part of a professional services organization; or equivalent education/experienceAbility to travel up to 50%Industry domain expertiseCreativity with comfort running projects independentlySuccess driving complex issues through analysis and resolutionExperience working collaborativelyServiceNow certifications in aligned workflowAdditional InformationWork Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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