Duty Manager

Unmissable opportunity available working atCaloundra RSL Clubfor a proactive Duty Manager to oversee the daily operations of the business ensuring that the highest standards of customer service are provided to guests at all times. Are you a natural leader who enjoys mentoring and developing team members? Do you enjoy multi tasking, problem solving & driving a positive workplace culture? Looking to work for an iconic hospitality organization which recognizes & rewards great work? Look no further… Located in the heart of Caloundra, Caloundra RSL Club is a vibrant hub of entertainment, dining, and community spirit. As a non-profit organization, we proudly support veterans and foster connections through our commitment to service and excellence. What we offer Full time = Up to $80,000 Base + Super + MealsRotating RosterHalf price gym membershipfor yourself and a family member with no lock in contract & a complementary personal training session every 6 – 8 weeks.Free access to Wellness programsComplementary barista coffee & soft drinkFree parkingParticipation in our employee recognition and rewards programA robust on boarding processOngoing training & growth opportunitiesThe opportunity to work with a great team of hospitality professionals Your contribution Coach & develop the team through constructive & effective feedback with the aim to improve employee knowledge, performance & reduce staff turnover.Participate in andcoordinate innovationactivities relating to operations & service practices to improve the customer & employee experience.Lead by example through superior customer service, positive & effective communication & productivity.Demonstrate dispute resolution techniques to resolve staff and customer grievances in an efficient manner ensuring a positive business outcome is achieved.Work well under pressure with the ability to multi task.Efficiently & effectively report on customer and employee related incidents. Do you have A passion for exceptional customer serviceSound knowledge and experience in hospitalityA Police CheckCaloundra RSL Services Club Inc is passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
#J-18808-Ljbffr