Director/Head Of Customer Care

About the Role We're on the search for an experienced senior-level customerleader who wants to be part of 's e-Commerce future and take the Kogan.com Customer Care team to the next level. If you're a highly motivated professional who lives and breathes customer service, is highly analytical, a brilliant leader and thrives in a fast-paced and rapidly evolving environment, then this could be the perfect role for you!Reporting to the CEO&COO/CFO, this role will see you take full ownership of and accountability for the Customer Care function at Kogan.com, both pre and post customer purchase and full end-to-end warranty support for an ever expanding range of products and services. You will refine and improve existing processes and develop scalable solutions to be able to provide exceptional levels of customer service in a high growth environment with rapidly increasing consumer demand.You will be overseeing the training and leadership of the largest team in an exciting eCommerce giant of Australia and New Zealand, with over 200 team members who thrive to delight our customers every day. Think you've got what it takes to help shape Australia's eCommerce future?Express your interest in this opportunity by uploading your CV and along with it a cover letter that describes your previous experience, what you are passionate about and how you think you can help grow the Kogan.com business. Applications that show a deep knowledge of the Kogan.com business and how we operate will be looked upon more favourably.Heads up! Kogan.com is a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply! All new Kogan.com team members are required to have full-time Australian working rights on an ongoing basis.
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