Director, Enterprise Service Management

Management (Information & Communication Technology)Full timeSalary: $136,307 - $161,381 + 15.4% superannuationAbout the Aged Care Quality and Safety CommissionThe Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety.Position DutiesService Management: Develop and implement service management frameworks, processes, and standards to ensure the consistent delivery of high-quality Digital services across the Commission.Technology Optimisation: Identify opportunities to leverage technology to enhance the efficiency, transparency, and user satisfaction of Digital services.Stakeholder Engagement: Engage with stakeholders across the Commission to understand their digital service needs and requirements.Performance Monitoring and Reporting: Establish mechanisms for monitoring and reporting on the performance of Digital services.Team Leadership and Development: Provide leadership, mentorship, and support to the Enterprise Service Management team.Position Eligibility Requirements (Selection Criteria):Extensive experience (typically 7+ years) in service management, technology optimisation, and stakeholder engagement.Strong understanding of service management frameworks and best practices.Proven track record of successfully leading service improvement initiatives.Excellent communication, negotiation, and stakeholder management skills.Demonstrated ability to manage multiple projects and priorities.Relevant technical qualifications in information technology, business administration, or a related field.Position Notes:Salary offered will be between $136,307 - $161,381 per annum depending on skills and experience.Confirming an ongoing/permanent role is available.Only candidates who hold Australian citizenship can apply.In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600 words, including what strengths you would bring to the role, and a copy of your CV.Please complete the application and submit by Sunday 29 September 2024 by 11:30pm (AEST).Diversity and InclusionThe Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful, and inclusive culture for all staff.
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