Development Compliance Liaison Officer (up to December 2025)Inner West Council is an Inclusive Employer.Inner West Council (IWC) is committed to Equal Employment, welcoming and encouraging candidates from all backgrounds and experiences to apply.IWC is dedicated to reflecting our community and strongly encourages Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, people of diverse sexualities and genders, Veterans, young people, and mature aged workers to apply.This commitment is one of the reasons why IWC was the 2023 AR Bluett Award Winner and recognized as the most progressive council across NSW. We are also The Australian Business Awards Employer of Choice Winner for 2023.IWC is intent on respecting the rights and improving opportunities for people with disability. If you identify as a person with disability and require reasonable adjustments to support you in your application and throughout the recruitment process, please contact:Reasonable Adjustment Assistance:*The above contacts are for reasonable adjustment assistance only. Click here for more information on reasonable adjustments.For any other enquiries specific to this job advert and application, please contact the Hiring Manager. Details are listed under the Enquiries header below.About Inner West CouncilInner West Council (IWC) is among Sydney's larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city's most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.The community is at the heart of IWC, and our values of Integrity, Respect, Innovation, Compassion, and Collaboration are at the center of everything that we do.We offer flexible career life balance with hours that allow you to relax and recharge. We offer a variety of flexible work arrangement options (e.g., flexible hours and working from home) where appropriate, giving you even greater quality of work-life balance.Permanent employees benefit from our great value gym membership from $16.60/week giving access to a vast network of gyms in Sydney.About the roleThe Development Compliance Liaison Officer is responsible for managing incoming complaints relating to the Development Compliance Team. The role includes triaging complaints, contacting the customer to meet established service levels for customer service, and assisting Compliance Officers by undertaking research and providing them with the relevant information to investigate complaints promptly. Additionally, the role will provide training on corporate systems, their optimal use, and generating data reports for the Team Leader and Manager, highlighting tasks outside service levels.As a member of a multidisciplinary team, this position ensures efficient and effective service delivery, particularly in Development Compliance, aligning with the Council's Community Strategic Plan deliverables.Please read the Position Description to familiarize yourself with all the requirements and conditions of the role.Remuneration$80,136.68 - $88,656.36 + 11.5% SuperannuationSome of the required skills, experience and qualificationsTertiary qualification or relevant experience working in Development Control or Planning within Local Government and/or an equivalent combination of education and relevant experience.A detailed knowledge of development pathways, including the regulatory framework applicable to Council Development Compliance and Building Certification.Expert knowledge of OneCouncil or equivalent and experience in training others in a structured program.Demonstrated ability to provide a high level of customer service and deal with challenging customers in a resilient and empathetic way, ensuring that the customer's perspective is always considered.Current Class C driver's licence.EnquiriesKursty Delmas, Acting Team Leader Development Compliance on 9392 5068Closing DateSunday 10 November 2024, 11:30 PMHow to ApplyWe recommend you read the Position Description for the role to ensure your application addresses the requirements of the position. Council is an equal opportunity employer and welcomes all applicants. Please advise us within the application if you need support or reasonable adjustments to participate successfully in the recruitment process.All new workers must be and remain fully vaccinated against COVID-19 prior to beginning their work or hold a valid medical contraindication.Eligibility for employment/Pre-employment ChecksSuccessful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver's Licence, and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.For more information about work rights in Australia, please visit the Department of Home Affairs website.
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