Our client is a non-profit organization based in the US, with operations in the US, UK, and a satellite office in Melbourne supporting Australia, New Zealand, and the broader APAC region. They are seeking a Technical Customer Consultant Team Leader with strong customer service orientation and team management skills to oversee a team of 6 customer support staff. The ideal candidate will ensure efficient and accurate technical support to users and businesses.Role Overview:Manage a team of 6 customer support staff, addressing the joys and challenges of staff managementReport to a manager based in the NetherlandsCollaborate with local Team Leaders for ANZ (4 in total) to share information, support new project implementations, and resolve local technical issuesSupport the suite productsEnsure the team systematically stays updated with product updates, fixes, and other relevant informationAct as the escalation point for more complex client issuesLiaise with overseas offices and similar teams to align on information and operating expectations for the ANZ regionOversee a 5-day support operation, Monday to Friday, from approximately 7 am to 10 pmWhat's in it for you:Be a part of supporting advancements at the leading edge of science or helping children build a strong learning foundation; shared knowledge is the common threadEnjoy a hybrid work environment with 3 days in the office in Melbourne's CBDReceive an attractive salary of $90-95k + SuperJoin a very stable, close-knit team with an average tenure of over 10 yearsRequirementsStrong client-facing and communication skillsStrong customer service orientationAdvanced troubleshooting and multitasking skillsAny knowledge of a CMS, LMS, or KMS would be helpful but not necessaryProven experience in managing an experienced teamFlexibility to work in a hybrid environment and adjust to different work schedules as neededStrong multitasking abilities to manage multiple priorities and tasks simultaneouslyExcellent organizational skills to keep track of team performance, product updates, and client issuesTime management skills to ensure efficient operation of the support teamBenefitsNot meeting all requirements? Research shows that women and people of color are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive, and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.To see what other roles we have available please visit www.growtalent.com.au
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