**Job Title:** Customer Support Specialist - Work from Home
**Company:** Wesfarmers
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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### Job Description
Wesfarmers is seeking a motivated and driven **Customer Support Specialist** to join our remote team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and are looking to make a significant impact within a dynamic and fast-paced environment. As a Customer Support Specialist, you will be the main point of contact for our customers, providing them with assistance, information, and support to ensure their experience with our products and services is positive and seamless.
### Key Responsibilities
- **Customer Interaction:** Respond to customer inquiries through various channels, including phone, email, and chat, ensuring timely and professional communication.
- **Issue Resolution:** Identify customer issues, assess their needs, and provide effective solutions while keeping customer satisfaction a top priority.
- **Product Knowledge:** Maintain up-to-date knowledge of Wesfarmers' products and services to effectively assist customers and provide accurate information.
- **Documentation:** Record all customer interactions in the customer relationship management (CRM) system, ensuring proper documentation of inquiries, issues, and resolution steps.
- **Feedback Collection:** Gather customer feedback and insights to help improve service delivery and enhance overall customer experience.
- **Team Collaboration:** Work closely with other team members and departments to resolve complex issues, share knowledge, and ensure a unified approach to customer service.
- **Training and Development:** Participate in training sessions and workshops to enhance skills and stay updated on company policies, procedures, and product offerings.
- **Performance Metrics:** Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
### Requirements
**Education and Experience:**
- Minimum of 1 year of experience in customer service or a related field.
- High school diploma or equivalent; further education or training in customer service is a plus.
**Personality Traits:**
- **Motivated:** Demonstrate a strong desire to meet and exceed performance goals and expectations.
- **Driven:** Possess a proactive attitude toward problem-solving and customer satisfaction.
**Soft Skills:**
- **People Management:** Ability to manage relationships effectively and build rapport with diverse customer groups.
- **Persuasion:** Skilled in convincing customers to consider alternatives and explore additional options, enhancing their experience.
**Technical Skills:**
- Proficient in Microsoft Office Suite and familiar with CRM systems.
- Comfortable using technology and adapting to new support tools and platforms.
**Work Environment:**
- Thrive in a high-energy workplace focused on delivering impactful results.
- Ability to work independently in a remote setting, managing time effectively and maintaining productivity.
### Benefits
- **Joining Bonus:** Receive a special bonus upon successful completion of the onboarding process.
- **Disability Insurance:** Comprehensive coverage to support your health and well-being.
- **Travel Opportunities:** Unique opportunities to participate in work-related travel to various locations.
### Application Deadline
Interested candidates should apply by **October 21, 2024**.
### Equal Opportunity Statement
Wesfarmers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. We believe that a diverse workforce drives innovation and enhances the customer experience.
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Join Wesfarmers as a Customer Support Specialist and help us create memorable customer experiences while enjoying flexible work options and a dynamic workplace culture!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
