Customer Support Specialist

Customer Service Activities Clarify and take Loan Set bookings.Enter consignment set cases and replenish consignment sets.Invoice loan set and consignment operations including problem solving.Carry out customer order entry and maintenance.Liase with couriers regarding tracking and other aspects of carrier distribution services.Facilitate repair and repair loaner system.Review and process credits.Process internal orders as required.Monitor and action daily and weekly reports regarding matters including backorder lists, replenishment lists, and status reports.Ensure all monthly responsibilities are completed during the month.Ensure correct authorization is obtained with appropriate documentation (e.g., Less than List).Ensure Purchase orders are received and invoices are processed within one month of the surgery date, report and monitor exceptions, and collaborate with Sales and customers to resolve issues and delays.Manage phone calls and emails to provide detailed and accurate product information to customers (e.g., Product specification, pricing, discounts, availability, and alternatives).Timely communication to internal staff (particularly Sales and Marketing) regarding potential sales and market intelligence.Actively assist the loan sets team where required to do so.Other projects as may be required.Casey Oleary Recruitment Consultant Let's Connect ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability.
Please indicate your preferred method of communication in your resume and let us know if you require any reasonable adjustments should you be contacted for an interview. Aboriginal and Torres Strait Islander people are encouraged to apply. By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy.
Follow the link to learn more: www.manpowergroup.com.au/privacy-policy State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q.
State: QLD, LHL-02014-Y5F6D.
State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856.
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