**Job Title: Customer Support Representative - Work from Home**
**Company: Cincinnati Financial**
**Location: Melbourne, Victoria, AU**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
**About Us:**
Cincinnati Financial is a leading financial services provider dedicated to delivering exceptional insurance services while remaining committed to environmental responsibility and sustainable practices. We pride ourselves on fostering a work environment that encourages innovation, adaptability, and a strong commitment to customer satisfaction.
**Job Summary:**
We are seeking a dedicated and resourceful Customer Support Representative to join our remote workforce. The ideal candidate will be responsible for providing exceptional support to our customers while embodying our core values of innovation and adaptability. This is a part-time, remote position that offers flexibility and the ability to contribute to a company that is committed to sustainable practices.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide detailed and accurate information about our products, services, and policies while ensuring a positive customer experience.
2. **Problem Solving:**
- Address and resolve customer complaints and issues efficiently, utilizing innovative problem-solving techniques.
- Work towards finding sustainable solutions that align with Cincinnati Financial's commitment to environmental responsibility.
3. **Documentation and Record Keeping:**
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Document feedback received from customers to help improve service delivery and product offerings.
4. **Collaboration and Team Support:**
- Work effectively with team members, sharing insights and experiences to enhance team performance.
- Participate actively in team meetings and training sessions to continually improve service standards.
5. **Continuous Improvement:**
- Identify opportunities for process improvements and suggest innovative ideas that benefit customer satisfaction.
- Stay updated on product knowledge, company policies, and industry trends to provide informed support.
6. **Special Projects:**
- Assist in any special projects or initiatives as assigned by management.
- Collaborate with other departments to ensure a seamless customer experience.
**Requirements:**
- **Education:**
- High school diploma or equivalent required; Bachelor's degree in a relevant field preferred.
- **Experience:**
- Minimum of 3 years of experience in customer support or a related field.
- Experience in the financial services or insurance industry is a plus.
- **Skills:**
- Proficiency in using customer support tools, CRM software, and Microsoft Office Suite.
- Exceptional verbal and written communication skills.
- Strong organizational skills and attention to detail.
- **Personality Traits:**
- Dedicated: Demonstrates commitment to customer success and company objectives.
- Resourceful: Ability to think critically and creatively to solve customer issues efficiently.
- **Soft Skills:**
- **Innovation:** Continuously seeking and suggesting new ways to improve customer interactions and experiences.
- **Adaptability:** Able to adjust quickly to changes in policies, procedures, and customer needs.
**Benefits:**
- Company-provided equipment to ensure you have everything you need for success.
- Paid Time Off (PTO) for work-life balance and personal well-being.
- Travel and spending expenses for any work-related activities.
**Working Environment:**
Cincinnati Financial is committed to maintaining an environmental responsibility by implementing sustainable practices across all operations. Join a team that values innovation, supports personal growth, and strives to make a positive impact on the community and environment.
**Application Deadline:**
Please submit your application by ********** **.
**Equal Opportunity Statement:**
Cincinnati Financial is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
