Be part of an innovative and highly customer-oriented service delivery team Be part of a unique IT service desk & provide technical support across govt serv Maintain positive relationships and communication with all staff Role Details As part of the Across Government ICT Service Desk, the Customer Support Officer will be required to work within the framework of ITIL Service Management methodologies. This role provides level 2 support and resolution to products and services including but not limited to Office 365, Unified Communications, Networking, and Infrastructure.This role requires strong technical skills to support various Microsoft 365 service offerings and experience in a service desk environment where quality customer satisfaction is consistently maintained. Special Conditions Applicantswill be required to undergo the appropriate and relevant Employment ScreeningAssessment(s) required for this role in line with the DPC Employment ScreeningPolicy. Thisrole requires: National Police Check (required for allroles)TheIncumbent will be required to participate in the department's PerformanceManagement Program.TheIncumbent may be assigned to another position at this remuneration level orequivalent.Somework outside normal hours and some intrastate/interstate travel involvingovernight absences may be required.Workwithin a confidential, commercially orientated and at times politicallysensitive environment.OCIOfulfils the role of Control Agency for Cyber Crisis on behalf of the DPC, asspecified in the State Emergency Management Plan. You may be required toparticipate in Control Agency responsibilities subject to appropriate trainingand induction.For more information please see the role description:
The Department of the Premier and Cabinet (DPC) drives the Premier's prioritiesin South Australia. Our vision is to be the heart of government through providing important leadership, trusted advice and strategy as well ascentral support services for the social, environmental and economic issues that we face. Our staff enjoy working with colleagues who value integrity,knowledge and intellectual capability. They exemplify the public sector purpose: Making a difference so South Australia thrives.
About the BusinessTheOffice of the Chief Information Officer (OCIO) enables a more connected andsecure government so that South Australia Government agencies can better serveour community. We do this by developing and delivering resilient and innovativeICT and cyber security services and critical infrastructure to SA Governmentagencies that are accessible, trusted and secure.
OCIOworks within the SA Public Sector Code of Ethics as well as Principles for thedivision. The OCIO principles are; we are customer centric and collaborative,we have a growth mindset and value learning, we are a team of engaged andskilled employees, we are results and impact oriented to deliver public value,we are agile and agents for change and we create and deliver secure, resilient,innovative and inclusive solutions and services.
Ourphysical work environment is activity-based working, with spaces tailored toareas including, space for focused work, quiet rooms, collaboration spaces,project nooks and general space for everyday work.
Contact Us Enquiries to Joanne Romeo, A/Service Delivery Manager
The Department of the Premier and Cabinet is committed to creating an inclusive and diverse workplace that is reflective of the community we serve.
We welcome and value applications from candidates who are of Aboriginal and Torres Strait Islander descent, candidates with culturally diverse backgrounds, candidates with disability and those from the LGBTIQA+ community.
We are committed to making reasonable adjustments to ensure a safe and healthy working environment. If you require any additional support, please provide us with details through the application process.
The South Australian public sector promotes diversity and flexible ways of working including part-time.Applicants are encouraged to discuss the flexible working arrangements for this role.
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