Client Support Officer

Role: Client Support Officer

Company Overview:Salesforce.com is a leading global provider of customer relationship management (CRM) software and cloud solutions. We help businesses of all sizes connect with their customers in a whole new way. With our innovative technology and dedicated team, we are committed to delivering exceptional customer support and service.

Location:Adelaide, South Australia, AU

Job Type:Full-time

Seniority:Associate Level

Years of Experience:Minimum 2 years

Personality Traits:Resourceful, Driven

Soft Skills:Research, Cooperation

Responsibilities:1. Provide timely and effective support to clients via phone, email, and live chat.2. Troubleshoot and resolve client issues related to our CRM software.3. Collaborate with internal departments to ensure client satisfaction and problem resolution.4. Document all client interactions and technical issues in our CRM system.5. Identify opportunities for product improvements and relay feedback to the development team.6. Assist with client onboarding and product training as needed.

Requirements:1. Bachelor's degree in Business, IT, or a related field.2. Proven experience in customer support or client service.3. Strong communication skills and the ability to explain technical concepts to non-technical users.4. Proficiency in CRM software and Microsoft Office Suite.5. Ability to work independently and prioritize tasks effectively.6. Knowledge of cloud computing and SaaS solutions is a plus.

Benefits:1. Company equipment provided.2. Relocation allowance for eligible candidates.3. Training and professional development opportunities.4. Participation in corporate social responsibility initiatives to give back to the community.

Equal Opportunity Statement:Salesforce.com is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

Deadline to Apply:April 24, 2024

Join our dynamic team at Salesforce.com and help us revolutionize the way businesses connect with their customers. Apply now to make a difference in the world of CRM technology!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.