As the Customer Support Officer, you'll work with our supportive Melbourne team, in a fast-paced, diverse role where no one day is the same. The APM Communities Customer Support Officer role provides industry-leading customer experience in every interaction. The position acts as the first point of contact for general enquiries from the public, engagement with previous, current, and future customers of APM Communities as well as government departments and community service providers.Here's what you'll be doing:Answering phone and email enquiries and scheduling appointments,Provide business support to achieve outcomes for our customers through maintaining and updating records of customer tracking data,Ability to manage multiple tasks and data entry platforms,Accurate data entry and management of workflow management spreadsheets,Develop positive working relationships with your team and provide exceptional customer service to APM Communities clientele.Here's what you need to apply:Excellent communication, interpersonal, and negotiation skills, with the ability to communicate sensitively and empathically with people from a diverse range of backgrounds.Target-driven outbound sales experience is desirable.High level of skill in Microsoft Office suite, particularly Excel, and the ability to pick up new programs and business systems with ease.Exceptional ability to work collaboratively within a multi-location team environment.Good judgment, discretion, and problem-solving skills.Analytical ability demonstrated through the application of the critical thinking process.Excellent time management and strong attention to detail.Team player with the ability to work autonomously and negotiate solutions.Outstanding ability to multitask, manage competing demands & prioritize efficiently.Call Centre and scheduling experience highly regarded.Ready to Join?Click APPLY now and complete your application through our online recruitment platform.About APM GroupWe're a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.Our work enables the people we serve to realize their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs, and employee benefits. But most of all, you can expect to make a lasting impact on the lives of others who rely on our services.At APM, we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly, and with respect. We encourage applications from people of all ages, nationalities, abilities, and cultures including indigenous peoples, the LGBTQI+ community, and people with a disability.Indigenous people, people of culturally diverse backgrounds, LGBTQIA+ people, and people with disabilities are encouraged to apply. Employable Me will be able to explore adaptations to the work environment if required.
#J-18808-Ljbffr
