Customer Support Manager

Details of the offer

$100K - $120K + Super Sydney CBD / Hybrid WFH Fast-growth, high-performance environment Leading Property Investment team Our Client: Experiencing exponential growth in the past 5 years, our client is now one of Australia's largest property investment advisory teams.
A values-driven business with a mission to guide their members on an exciting wealth-creation journey, they boast a 4.9 star rating on google, have garnished great write-ups in publications such as the AFR and are continuing to go from strength to strength…   Duties: With somewhere between 1200 and 1400 settlements due in 2024, this is a pivotal role to ensure exceptional service and guidance is provided to clients following the purchase of property, right through to settlement.
Duties will include: Nurse customers and provide information and guidenace in the period from purchase to settlement and enusre they are prepared for each stage of the process Maintain and update daily, weekly, and monthly settlement status reports Liaise with Vendors, Agents, Solicitors, Financial Planners, Brokers, Buyers, and Internal Staff about the status of Contracts, Settlement, and Construction Progress Interpret and explain fundamental contract terms & conditions Prepare pitch materials, handover booklets, and manuals for document preparation Assist members with defect inspections, depreciation schedules, and property leasing.
Specific requirements: Possess a solid understanding of timeframes within the House & Land development process 2+ years in a similar role within a high-volume developer, builder, broker etc Willing to work outside of normal weekday 9-5 hours (rarely, but when necessary during peak periods) Maturity and a client-experience-focused mindset Real Estate Certificate of License is preferred (but not essential) Ideally have a passion for property investing and a high EQ Benefits: Inspiring role, supporting clients in their wealth-creation journeys Generous salary on offer for the right candidate Hybrid work environment (and convenient CBD office location on bus & train routes for the days you go in) Career development opportunities Incredible office space with lots of natural light, breakout space and full kitchen / dining area (also a coffee shop in the lobby) Great workplace culture To be considered, please click the APPLY button Sharon Bennie 0413 381 381 ----------------------------------------------------------------------------------------- To keep up to date with all our current roles > create a job alert on our website:  https://www.sharonbennie.com.au/member/createjobalert.aspx We're proud to be Circle Back recruiter and we commit to respond to every applicant.
While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?
like us on facebook: https://www.facebook.com/pages/sharonbennie-Specialist-Property-Recruitment/119281464784095 and connect on Linkedin: https://www.linkedin.com/company/221733 #SCR-sharon-bennie 1226131 v7


Nominal Salary: To be agreed

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