Customer Support Manager - Crypto Startup

Company Overview:Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.Role Overview:The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.Key Responsibilities:Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email)Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvementServe as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issuesDrive the closure of client queries and transactions, ensuring satisfaction and loyaltyDemonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneouslyUphold and enhance compliance protocol knowledge within the teamEngage in occasional in-person meetings, maintaining a presentable and professional demeanor at all timesRequirementsProven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flowExceptional leadership skills, with experience managing a team of at least 3 individualsDemonstrated excellence in customer service and relationship managementOutstanding communication skills, both verbal and written, with the ability to multitask effectivelyMust be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environmentBenefitsCompetitive salary and benefits packageOpportunity to work in a dynamic, fast-growing industryProfessional development and career growth opportunitiesFlexible work arrangement with a blend of in-office and remote work
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