**Job Title:** Customer Support Assistant - Work from Home
**Company:** REA Group
**Location:** Melbourne, Victoria, AU
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
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### Job Description:
At REA Group, we are passionate about transforming the property experience in Australia. We are seeking a dedicated **Customer Support Assistant** to join our dynamic team. This is a part-time remote position where you will play a vital role in providing exceptional customer support, ensuring our clients have a seamless experience with our services and offerings.
### Key Responsibilities:
- **Customer Assistance:** Respond to customer inquiries via various communication channels (email, chat, and phone) in a timely and professional manner. Provide accurate, courteous, and efficient assistance regarding REA Group products and services.
- **Issue Resolution:** Investigate and resolve customer issues and complaints effectively, ensuring a high level of customer satisfaction. Escalate complex issues to senior team members when necessary.
- **Product Knowledge:** Maintain comprehensive knowledge of REA Group's products, services, and features to provide informed assistance and guidance to customers.
- **Documentation:** Document customer interactions and feedback accurately in the customer relationship management (CRM) system. Update customer information and ensure all records are kept current and relevant.
- **Collaboration:** Work collaboratively with team members to improve processes and share insights gained from customer interactions to enhance overall customer service and experience.
- **Customer Education:** Assist in educating customers on product features and functionalities, delivering effective solutions that help them maximize their experience.
- **Feedback Gathering:** Actively seek and compile customer feedback to identify trends and propose improvements to existing services and processes.
- **Training Participation:** Participate in ongoing training and development opportunities to enhance your skills and contribute to the overall success of the customer support team.
### Requirements:
- **Experience:** Minimum of 2 years of experience in customer support or a related field. Experience in a remote work environment is preferred.
- **Soft Skills:**
- **Emotional Intelligence:** Demonstrated ability to understand and respond to customer emotions and needs.
- **Cooperation:** Strong team player who thrives in a collaborative work environment and is willing to assist others to achieve team goals.
- **Personality Traits:**
- **Confident:** Show confidence in interactions with customers, taking ownership of issues and effectively managing customer expectations.
- **Passionate:** Exhibit a passion for helping others and delivering outstanding customer experiences.
- **Technical Proficiency:** Familiarity with CRM software, help desk solutions, and Microsoft Office Suite. Comfortable with navigating digital communication tools and platforms.
- **Communication Skills:** Exceptional verbal and written communication skills with a clear, friendly, and professional tone.
- **Problem-Solving Skills:** Ability to analyze customer issues and think critically to provide effective solutions.
### Benefits:
- **Dental Insurance:** Comprehensive dental coverage for you and your family members.
- **Medical Coverage:** Access to health coverage promoting overall well-being.
- **Paid Sick Leave:** Paid time off for illness to ensure you are supported when you need it.
### Working Environment:
At REA Group, we embrace creativity within a culture that values fresh ideas and inventive solutions. As part of our team, you will be encouraged to share your unique perspectives and contribute to our mission to enhance the property experience in Australia.
**Deadline to Apply:** October 21, 2024
### Equal Opportunity Statement:
REA Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all individuals, regardless of age, gender, ethnicity, disability, or any other dimension of diversity.
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If you meet the qualifications mentioned above and are excited about the opportunity to join a creative and supportive team, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
