Customer Success Coordinator

Trellis is a Software and Data-as-a-Service provider supporting organizations to speed up their sustainability journey towards net-zero targets and utility/resource optimization.
Trellis leverages various technologies to intercept, process, and interpret large volumes of financial-grade data to support businesses and governments in making better data-based decisions, boosting sustainability, optimizing operations, and ultimately achieving better environmental and financial outcomes.
Role Description This is a full-time Customer Success Coordinator role located in Adelaide, SA.
As a Customer Success Coordinator, you will be responsible for ensuring customer satisfaction and providing support to our clients.
Your day-to-day tasks will involve communicating with customers, resolving issues, analyzing data, and delivering exceptional customer service.
If you were in this role, here are some of the things you would be focusing on:
Addressing and responding to client queries through phone, email, and video link.Troubleshooting client software issues and back-end software issues and liaising with relevant internal teams to resolve.Working with the Customer Success Team to facilitate a smooth onboarding process, including facilitating client training and relationship building.Of course, you will need to love working in the sustainability and tech space but you will also have:
Experience in a client-facing role and a passion for understanding our clients and their requirements.Well-developed interpersonal, verbal, and communication skills.A solid ability to understand and effectively document workflow tracking to assist in evolving workflow automation.Strong organizational and time management skills.Critical thinking mindset with the ability to analyze and evaluate client and data issues and recommend solutions to both internal and external stakeholders.About Trellis Technologies Pty LtdTrellis provides a powerful carbon accounting and reporting software solution to organizations that are serious about emissions reduction, cost optimization, and staying ahead of their ESG legislative requirements.
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