Title: Customer Service Team Member
Location: Eastern Health, VIC, AU, 3128
Job Posting Date: 18 Sep 2024
Contact Centre Agent Permanent Part Time Burwood East Location Inbound Call Centre position About Eastern Health Eastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community. Our Healthier Together promise underpins our strategic plan – which is to serve the growing and changing needs of our community and to care about and develop our staff. We believe our people make the difference.
About the role Permanent Part Time Hours - Monday to Friday 1600-2100 (25 hours per week). This is a permanent role with the possibility of working some shifts remotely from home after 3 months in the role.
Are you looking for a challenge where you can make a difference in people's lives? This may be the role for you! Our team are the customer care specialists of Eastern Health, providing the best service over the phone to members of the community as well as Eastern Health staff. Our aim is to provide a seamless experience for our callers as they navigate the public health system.
What's involved? To ensure our callers are able to connect with us, our Contact Centre is open Monday to Sunday from 7am to 11pm.
About you: Engaging with the community and providing guidance on available services Professionally interacting with internal Staff and Departments across all sites Liaising with Eastern Health Doctors via a priority response line Showing empathy and understanding on an individual basis Thinking outside the box Working well under pressure, reliable and flexible Team Player Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.
What we offer Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here! Diverse and engaging career opportunities Friendly & supportive team Flexible working hours Salary packaging options Career progression in our teaching hospitals Next Steps Apply online if you feel we are a good match, you have the skills and qualities to make a difference, and are eligible to work in Australia. We review all applications when we receive them, and we notify unsuccessful candidates. If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for). We will notify unsuccessful candidates.
Good to know: We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team. We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees. As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture. Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role. Advertising may end before the closing date. We do not accept recruitment agency applications.
Contact Person: Karen Chalmers
Contact Number: 8804 9979
Contact Email: Need help submitting your application? Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (Option 1)
Our Values in Action: Respect for all | Safe always | Partnering in care | Learning and improving every day
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