Customer Service Specialist - King William St, Adelaide, SAAdelaide, SA, Australia
Job DescriptionPermanent, full-time role available at BankSA's pivotal King William St branchBe a part of a Bank that's backing the growth of South AustraliaEnhance your career with a bank that serves one in four South AustraliansBring your customer service and sales experience to a dynamic role in Banking and FinanceAs one of South Australia's largest employers, we consider it our mission to make sure our employees are as passionate about helping South Australia reach its full potential as we are.
That's why we're looking for locals who love supporting other locals, love their state, and want to make a great career right here in SA!
We have a superb opportunity for a Customer Service Specialist to join us at our King William St branch in the heart of Adelaide's CBD.
As a Customer Service Specialist with BankSA, you will ultimately help our customers make the most of their money and achieve their financial goals!
You will do this through:
Customer Engagement: Deliver exceptional service by understanding individual customer needs and offering personalised financial solutions.Sales Focus: Drive sales by referring customers to our home loan and business banking specialists and identify new leads across wealth, insurance, home loans, and small business lending.Relationship Building: Build and maintain strong relationships with customers both in-branch and over the phone to support their current needs and uncover their future financial goals.What will I need to succeed? Customer-Facing Sales Experience: Demonstrated experience in a sales role where engaging with customers is key to your success.Customer-Centric: Demonstrate a genuine commitment to meeting customer needs and delivering exceptional service.Proven Performance: You meet and exceed performance targets with an uncompromising commitment to delivering exceptional customer service.Numerical and Technical Skills: You are comfortable working with numbers and adept at navigating multiple systems.Self-Motivation: You have a strong drive to achieve targets and anticipate opportunities.No banking experience?
No problem.
At BankSA, we're committed to your success from day one.
You will receive comprehensive training on our banking products and services, and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role.
What's in it for me? You'll play a significant part of the future of a business that has been around for 200 years.
Our purpose is to create better futures together.
So, you'll keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure.
What is it like to work there? We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
Start here.
Just click on the APPLY or APPLY NOW button.
Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email ******.
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