Customer Service Representatives - Newcastle Region162005
Distribution and Marketing (Branches, Contact Centre, Mobile Lending etc)
Newcastle
Work/life balance, Full time and Part time availableBanking experience not required, excellent training providedCreate great customer experiences with a community focused bankCareer pathways availableJoin IMB as a part-time or full time Customer Service Representative where you will be providing exceptional customer service and support to our valued members over the phone, in person and online. With a focus on building strong relationships, you will assist members with a wide range of banking transactions and enquiries, helping them achieve their financial goals.
The Role Having conversations and interactions with members via all channels, assisting them with their banking and insurance needs and enquiriesExploring new opportunities to find the right financial solutions that may improve their positionUsing various technologies, systems and digital platforms, cash handling and balancingWorking with your Manager and team to collectively achieve the branch goals and objectivesMaintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carrying out administrative duties.The Person Experience in sales and service, preferably in retail, banking or hospitality industriesCash handling experience and an accurate eye for detailA learning mindset and ambition to build a career in the banking industryAn aptitude for technology and proficient in MS Office programs/appsHonesty and integrity and take pride in diligently following procedures and policy in a regulated financial environmentA flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirementsA genuine desire to help people, work directly with customers as well as work with and support a teamThe willingness to travel to branches within the region as required for training or staff relief purposes.The IMB IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB's purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we've donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.
At IMB, we are dedicated to providing our people with a supportive and rewarding work environment and we offer a range of benefits including:
A supportive culture that actively promotes inclusion and the wellbeing of our employeesCompetitive remunerationProduct concessionsPaid parental leavePurchased leave optionsStudy assistanceGenuine investment in your learning and professional growth.To apply, follow the prompts. Applications close December 1, 2024. For further information contact Rachael Cull, Regional Business Support Manager - ******. Please note that email applications are unable to be accepted.
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