Customer Service & Operations Manager

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Job no:
563222
Work type:
Full Time
Location:
Melbourne
Categories:
Sales
About the Role
Are you ready for a dynamic challenge that goes beyond a conventional job? Harvey Norman Melbourne QV are seeking a versatile superstar to join our team.
Blending warehousing, administration duties, and customer service to create an exceptional experience for our customers - This role will have you collaborating closely with our customers and in-store team to ensure seamless operations and outstanding service.
Key Responsibilities:
Manage receiving of stock in store
Oversee deliveries and handle customer inquiries related to online orders
Assist with customer queries and coordinate repairs with our in-store Tech Team
Organising and managing claims for returns to suppliers for credits and repairs
About You:
You are a self-motivated, team-oriented individual who thrives in a multifaceted role. Whether you're in the warehouse or interacting with customers face-to-face, you bring enthusiasm and adaptability.
Desired Attributes and Qualifications:
Proven track record of delivering exceptional customer service
Quick learner with strong organisational skills
Excellent communication and interpersonal abilities
Proficient in basic Microsoft Office applications
Forklift license preferred (we're willing to provide this certification for the right candidate)
Experience with managing high stock volumes is a plus
What we offer:
Attractive commission-based structures
Opportunities for fantastic incentive-based promotions
Harvey Norman is a strong advocate of career progression with a wide support network for professional development – the sky is your limit!
An environment where good performance is recognised and rewarded
A flexible and positive work environment
Don't miss out on this exciting opportunity—apply now!
Advertised:
05 Sep 2024 AUS Eastern Standard Time
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