DescriptionHutcheon and PearceCustomer Service OfficerPermanent | Full TimeWe are seeking a dedicated professional to join our Finance team as a Customer Service Officer. Our ideal candidate will have a dedication and passion for accounts, providing training and coaching, and customer service to better support our Finance Team. If you think this sounds like you, we would love to hear from you!Position OverviewThe Customer Service Officer at Hutcheon and Pearce provides key assistance to our customers and branches in communicating on account-based issues including but not limited to Accounts Receivable, distribution methods of invoices and statements, follow-up of disputes and solutions while also providing initial and ongoing training on administration processes to all staff.Responsibilities will include:Assist with letter writing and communications.Manage company legal aspects for Terms of Trade and credit applications by customers.Authorize and negotiate payment plans.Oversee banking functions.Assist with the induction of Branch Administration employees as required.Assist in all aspects of administration for field days.Assist branch with EFTPOS, banking queries, follow-ups, and errors.Assist group staff with administrative tasks related to special terms accounts and programs.Continuous improvement and tidy up of company contacts and debtor accounts.Back up and answer the main reception phone line as required.Assist all other group administration staff where needed.After-sales calls to customers as required.Other general administrative tasks as required.The Ideal Candidate should have:Experience in Administration Department operations (beneficial, but not essential).Excellent ability to use standard desktop applications such as Microsoft Office and internet functions.Ability to write and speak effectively to individuals and groups.Ability to create, analyze, and interpret internal reports.Excellent attention to detail.Drive for process improvement.Excellent organizational and project facilitation skills.High School Certificate or equivalent experience.Why Join Us:Certified 'Great Place to Work' 24/25.Industry Competitive Remuneration.Staff discounts on John Deere parts, products, toys, and merchandise.Receive staff gifts for Christmas & at our annual All Employee Meeting.Make-up pay on top of government-funded paid parental leave for eligible employees, offering additional support during this important life event.A commitment to a healthy work-life balance.Annual uniform and PPE allowance.Receive support to achieve your personal goals through our St George Bank Corporate Partnership Program; receive free financial education (buying a home, budgeting, retirement), discounted interest rates, and 'Book a Banker' workplace appointments.Access to Toyota Fleet Vehicle discounts.Enjoy exclusive discounts and cashback offers through our 'Swag Store' App (retail, health, entertainment, and wellbeing).Progress with ease via John Deere University Pathways, a dedicated Learning and Development Coordinator, and Bi-Annual Performance Reviews.Coaching, counselling, and well-being support services through our EAP Provider; Assure.About Hutcheon and PearceHutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the agricultural/lifestyle industry. As a leading provider of John Deere equipment, we're committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.Our team embodies four core values — Community, Innovation, Integrity, and Teamwork. These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.Hutcheon & Pearce has always been a proud family business. To us, our team is family.---------------------------------------------------------------------------------------------------Want more information?Contact or call Tyler on .Resumes considered upon submission.Apply today to experience the H&P difference!• Submit a Resume and Cover Letter detailing your relevant knowledge, skills, and experience.----------------------------------------------------------------------------------------------------As part of the recruitment process, pre-employment checks will be conducted in line with the requirements of the position.At Hutcheon and Pearce, we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Join us in building a team that reflects the diverse community we serve.#J-18808-Ljbffr