Customer Service Officer | Scheduling Coordinator

Customer Service Officer | Scheduling CoordinatorPay rate: $35.60 + superStart date: 6 Month Contract with a view to PermLocation: Melbourne CBDPart Time | 4 Hours Per Day, 10 am - 2 pmHybrid Working, FlexibleThis is a great opportunity to work with this large National reputable organisation located in Melbourne CBD with hybrid flexibility. The successful contractors will be working 4 hour over 5 days, 10 am - 2 pm with occasional rostered weekend work. This role provides excellent training and a friendly and supportive working environment. We are looking for standout Customer Service Officers/Call Centre Operators who are customer-focused, organised and highly driven in to join their team on a temporary – part time basis. Successful candidates will need to be able to work within team, dynamic environment, able to adapt to changing priorities, and achieve both individual and team KPIs within defined service standards. This is a contract role, so we need candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role with strong administration and coordination skills or a call centre environment would be highly advantageous.

The role:Scheduling in technicians workUndertake administrative to support the provision of high-quality service deliveryMaintain customer satisfactionReceive and obtain necessary information, and utilise generalist knowledge to take appropriate actionHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systemsSkills/Experience The call centre/customer service representatives are the first point of contact for their technicians. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.2-3 years experience in administration, customer service or call centre environmentExcellent written and verbal communication skillsPrevious experience within a large organisation would be preferred but not essentialHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentBeing very resilient and adaptable, show initiativeStrong email etiquetteProficient in Microsoft office suiteTech savvy is essentialHow to apply Does this role sound like the perfect role for you? Apply today!
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