Customer Service Officer | NSW Government$36.11 per hour + Super | 20 hours per week, 8:45am-5:15pm Monday to FridayNSW State Government | Eden and Bega LocationsASAP Start | Estimated 12-month assignment, potential to extendAbout the Company
Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.
About the Role
They are currently seeking multiple Customer Service Representatives to join their team in Eden and Bega. This is an estimated 12-month temporary assignment, with a potential to extend. You will be required to work 4-hour shifts between Monday to Friday 8:45am-5:15pm.
Reporting to the Manager, you will be required to be the first point of contact for the digital experience in service centres for upcoming Government initiatives whilst ensuring the provision of high-quality service to customers.
Responsibilities Deliver professional and empathetic frontline customer service prioritising client satisfactionAttend to customers needs, requests and enquiries within a timely and accurate mannerFoster a positive experience for all customers ensuring positive customer feedback and reviewsAssist customer experiences through use of online technologyEducate customers on digital services, providing guidance and supportIdentify the purpose of customer visit and assist with digital queries efficientlyConfirm customer proof of identity and eligibilityCapture, process and lodge accurately customer information and requests into the databaseRecords and database management, ensuring high integrity, accuracy and confidentialityRefer customers to appropriate channel for out of scope transactionsFacilitate the resolution of customer complaintsMaintain up to date knowledge of processes and technology, contribute to improvement initiativesFoster a positive team environmentTrack, monitor and evaluate digital performance in service centreTake action to increase and drive digital usageEnsure compliance with legislative requirementsAny adhoc duties related to your roleAbout You Impeccable communication skills, both verbal and writtenEmpathetic nature with remarkable interpersonal skillsProfessional, resilient, and confident with a customer service delivery focusSolid conflict resolution and problem-solving skillsHigh attention to detailSuperior organisational skills and ability to multi-task and prioritise conflicting deadlinesStrong computer literacy and proficiency with MS Office suiteRequirements Proven experience in delivering frontline customer serviceMinimum 2 years' experience in Administration, Call Centre or Retail sectorsAbility to stand on your feet for long durationWillingness to undergo a National Police CheckFlexible to undergo 1-2 weeks training at Nowra or Sydney CBD Centre'sAbility to commence and commit to the duration of the assignmentHow to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role. Only suitable applicants will be contacted.
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