Service Integrated Communities | Mt Terry
Customer Service Officer | Aged Care | Mount TerryYou are their smile. Their joy. Their morning walks, and tea-time talks.Their keeper of stories; of moments and memories. The dignity they deserve. Community they belong to. And family to come home to.You are their kindness, compassion, empathy, and understanding.The difference in their lives.You deserve every opportunity to be recognised, supported, and challenged to fulfill your role in the world. But what does this look like?
The opportunity | Valued for the impact you makeIt takes a unique person to care the way you do. We see it, our managers see it, and our residents, customers, and their families see it. Within this community, you are valued for the impact you make and thanked for your selfless care.With your enthusiasm for customer service and as the initial point of contact for visitors to Warrigal Mt Terry, you will deliver professional support and services to both customers and the broader community. In this dynamic role, you will excel in providing outstanding customer service, embrace the variety in your daily tasks, and demonstrate a strong ability to engage with people. With our high standards in clinical and compassionate care, you will have the space to innovate and excel, doing work you are proud of.
The benefits | Recognising the difference you make Full Time PositionHourly rate: $26.64- $31.10 + Superannuation + penalty rates for nights and weekends, and NFP salary packaging (pay up to $18,550 less tax per year, meaning more money for you!)A fantastic onboarding program to set you up for success, ongoing support, and mentoring from clinical educatorsSubsidised access to your local gym and 200+ more across the country with a Fitness Passport24/7 access to mental, physical, social, and financial support via the LifeWorks appAlso, Triple winner 2024 – Excellence in Workplace Culture, Excellence in Large Business, and the ultimate honour – Business of the Year! Join us and experience the Warrigal Way.
The requirements | What it takes to do this workNo matter your role, it takes a real love of caring, a willingness to jump in and do the work, and a genuine desire to make a difference. As a Customer Service Officer, you'll also need:
Extensive customer service experience in a customer-facing roleDemonstrated experience in reception duties, cash handling, invoice cost coding, and strong data entry skillsSound computer literacy skills for accurate and efficient documentationExperience developing and maintaining customer relationshipsDemonstrated strengths in planning, time management, flexibility, and technology useAn understanding of the needs of older peopleThe locations | A home to belong toWe have a Full-time Position available at our Mount Terry home.Warrigal Mount Terry, IllawarraAt our Mount Terry Residential Aged Care Home, we offer 151 well-designed suites. These spaces are thoughtfully crafted to provide you with the freedom to enjoy your personal time, connect with others, and welcome visitors. Our home boasts a warm, welcoming environment, where every detail is meant to help you feel at ease and be yourself.
Join us and be the differenceApply now - we are reviewing applications daily!We reserve the right to shortlist and interview upon application receipt and this vacancy may be closed once a suitable applicant has accepted a letter of offer.
We proudly acknowledge the Traditional Custodians of the lands on which we work and live, and we honour their ongoing cultural and spiritual connections to Country. We pay our respects to Elders past, present, and emerging.
At Warrigal, we believe in celebrating diversity and creating a culture of inclusion and support in everything we do. We embrace the unique experiences, backgrounds, identities, abilities, and perspectives of our residents, customers, staff, and volunteers to create a warm and welcoming environment where everyone feels valued and respected.
If there is a change we can make, so your strengths can shine throughout our recruitment process, please contact: Please note that no job applications can be accepted through this email.If successful, you may be asked to do a medical, National Criminal History Check, or NDIS Worker Screening Check, and provide references.
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