Client Service Officer - ReceptionApply at locations: Greater Western Sydney, NSW
Time Type: Full time
Posted On: Posted Yesterday
Time Left to Apply: End Date: November 30, 2024 (28 days left to apply)
Job Requisition ID: JR102801
Permanent Full Time | 35 hours/weekLocation: Blacktown NSW 2148Salary: $77K + Super + Salary PackagingMake a meaningful difference to the lives of Australians in needLife at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.
United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.
Your Opportunity Reporting to the Regional Manager Housing Services, this role will provide comprehensive front of house and administrative support, respond to queries and provide accurate and relevant information to clients and stakeholders, and support the daily office functions of the organization.
Your Key Responsibilities: Deliver high quality and dedicated customer service to all stakeholders of Mission Australia with a focus on professionalism, respect and empathy.Respond to enquiries efficiently, manage client expectations and escalate more complex issues to a supervisor when necessary.Cultivate positive working relationships with clients, tenants and both internal and external stakeholders.Complete a range of administrative tasks including file management, petty cash, invoicing and mail sorting.Liaise with and refer clients to support services to commence wrap around services or early intervention.Participate in discussions to develop responses to tenant feedback and actively engage the tenants to participate in Mission Australia Housing and Community Programs.Requirements of Success Demonstrated experience in a high volume client facing role.Understanding of social housing is desirable.Proficient in MS-Office products – Word, Excel, Outlook etc.Demonstrable skills in administrative process and data management.Excellent written and oral communication and problem solving skills.Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.
Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment.
We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
For culturally safe support or assistance with your application, please contact us at ******.
If you live with a disability and require support to submit your application, please email ****** or visit our Careers page for additional contact details.
Your Benefits Rewarding work – every day you know you're making a real difference.Not-for-profit salary packaging, reducing your tax (details via AccessPay).Free external, confidential counselling and access to chaplaincy support.Volunteering opportunities.Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.How to Apply Click 'Apply' and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.
Applications are shortlisted as they are received.
Please apply as soon as possible to be considered.
Thank you.
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