Why work for Neumann Steel?You would be working for one of the most reputable family owned and operated companies first established on the Gold Coast over 50 years ago. We specialise in steel reinforcing and plastic accessory products in the QLD and NSW markets. Our highly integrated supply chain is supported by our experienced staff and a wealth of industry knowledge.With a people-first mindset, Neumann Steel is dedicated to supporting the local community and fostering long-lasting relationships while delivering quality commercial and residential projects in the spirit of openness and honesty. We strive to build a rewarding, inclusive, and inspiring culture, with innovation at the forefront of mind.
Job DescriptionQuick overview of the roleWe are currently seeking an experienced Customer Service Officer to join our friendly team in a full-time capacity. This role will be responsible for front line customer service (face-to-face) as well as attending to phone and email correspondence. The Customer Service Officer will carry out general business administration duties associated with branch sales and operations. This position is based in Currumbin.
What will you be doing? Receive and process requests for quotes in a timely manner.Provide high quality over counter and phone support to customer enquiries.Prioritise sales orders and ensure they are entered in a timely manner with a focus on data accuracy and reduction of keying errors.Ensure all administration tasks are completed within the requirements of customer service policies, procedures, and best practice.Ensure sales orders and subsequent changes are processed in a timely manner and communicated clearly to relevant branches and Managers.Receive and resolve incoming complaints as they arise in a timely manner and escalate to the Branch Manager as required.Attend regular team meetings to facilitate continuous improvement.Monitor and review keying error reports, KPI's and proactively apply actions to achieve agreed targets.Develop and maintain knowledge of the other key roles in the branch, to facilitate support as required.Seek opportunities for improvement, take ownership of ideas and assist with implementation where applicable.Assist Warehouse & Distribution team with the maintenance and administration of PPE as per company guidelines and procedures.Desired Skills and ExperienceWhat are we looking for in the successful candidate? Previous experience in customer service/administrationGood knowledge of Microsoft Office applications – Word, Outlook & ExcelHigh attention to detailWhat's in it for you Free parking onsiteOngoing training and career opportunities internally & externallyFree lunch on Friday's!Mental health and wellbeing support, wellness discounts for mind, body, work, and life, including an Employee Assistance ProgramOur culture is driven by our values. We value high performance, collaboration, innovation, integrity and respect. Working for us means being part of a great team of people and we believe our people are our biggest asset. If you think you would be able to complement our awesome team, then we'd like to hear from you.
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