Customer Service Officer - Dispute Resolutions

Customer Service Officer - Dispute Resolutions JobsWork type: Full Time

Reference ID: 1112174

Contact: Alece O'HaraEmail: ******Call: 0483 945 775West Sector: Business SupportJob Summary- Work From Home 3 days per week
- $68,530 + Superannuation
- Erskine Park Location
Job DescriptionAbout your new employer:
West Recruitment is partnering with a reputable company who has been servicing Australia for 50 years. As the leader in their industry, they provide a complete range of sustainable waste management solutions.

About your new job:
As an experienced Dispute Liaison Officer, you will be responsible for the management of disputed customer accounts. Your duties will include:
Identify the root cause of disputes raised.Investigate, mediate or negotiate resolutions by engaging and driving all internal stakeholders and customers.Providing great customer service to customers, leaving them with a great lasting impression.Creating and adjusting account information in the accounting system.About you:
• Strong customer service skills (internal & external) both written and verbal.
• Ability to effectively communicate with Senior Management.
• Highly organised, with the ability to establish priorities, work in a demanding environment, and exercise sound judgment whilst applying relevant legislative or policy requirements.
• Ability to build credibility, rapport, and influence with lines of business and external stakeholders.
• Self-motivated, proactive, and enthusiastic.
• A proven background in dispute resolution management.
• Sound knowledge in standard MS Suite of products.

What's in it for you?
• Work from home 3 days a week and 2 from the office.
• Flexible working hours.
• Permanent Opportunity with a supportive, friendly, and non-disruptive team.
• Parking available on site for staff.

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