Customer Service Manager ANZApply locations: Ringwood - Melbourne, Australia
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: R-119499
Job DescriptionAre You Ready to Make It Happen at Mondelez International? Join our Mission to Lead the Future of Snacking. Make It Matter. Mondelez International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury, Philadelphia, Pascall, The Natural Confectionery Company, Belvita, Ritz and Toblerone with global revenues exceeding $31 billion USD. The role involves leading a team of six team members in Australia as well as overseeing the back-office team in India. Maximising our case fill rate to customers is the primary objective of this role and this is done by coaching and developing team members, defining work and supporting the development of best practice process across the customer service team.
How you will contributeYou will: Lead the onshore (Australia based) and offshore Customer Service teamsOwn the order fulfilment process, respecting the customer segment and channel mixCollaborate cross-functionally to ensure service is maximised when challenges ariseUse appropriate tools and processes to deliver efficient order managementSupport the effective management of new product introductions and product withdrawals to maximize sales and minimize write-offs.What you will bringA desire to drive your future and accelerate your career and the following experience and knowledge: Proven leadership capability in a similar environmentA customer-facing role within customer service, logistics or salesExperience in an order-to-cash environment (ideally FMCG/CPG environment)High-level of SAP competenceExperience in EDI technologyGood numerical, analytical and logical reasoning skillsGood knowledge of the total supply chain/order-to-cash processStrong digital acumen preferred.More about this role:We follow a hybrid working model with 3 days from the office and 2 days from home.No Relocation support available
Business Unit SummaryAt Mondelez International, our mission is to provide consumers with the right snack, for the right moment, made in the right way. We are one of the largest snack companies in the world, with global net revenues exceeding $31 billion USD.
We have operations in more than 80 countries and employ approximately 91,000 diverse and talented employees in our factories, offices, research & development facilities and distribution activities around the world.
In Australia and New Zealand, we have 6 factories, and both global and local brands, employing over 2,000 people; Cadbury Dairy Milk, Oreo, Toblerone, Philadelphia, belVita, Pascall, The Natural Confectionery Company, Sour Patch Kids and Ritz.
Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job TypeRegular Order Management (OTB) Customer Service & Logistics
At Mondelez International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum.
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
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