Customer Service

$35.60 + super 9 Month Contract with the view to go permanent  Melbourne Location / Flexible working Rotating Roster - 7am - 7pm  We have an exciting opportunity with a well-established Australian organisation based in Melbourne CBD, offering flexible hybrid work options.
We are looking for dedicated contractors to join our team on a temporary basis, working a rotating roster from 7 am to 7 pm, Monday to Friday, with some weekend shifts available at overtime rates, totaling 40 hours per week.
Enjoy excellent training and a supportive, friendly work environment.
Role Overview: Customer Service Officers/Call Centre Operators We are seeking enthusiastic individuals who are organised, customer-focused, and driven.
Successful candidates will thrive in a fast-paced, high-volume contact center, adapting to changing priorities while meeting individual and team KPIs.
Key Responsibilities: Manage inbound and outbound calls (non-sales), gathering necessary information and taking appropriate actions.
Perform administrative tasks to support high-quality service delivery.
Maintain customer satisfaction through effective communication.
Handle customer data confidentially and responsibly.
Keep accurate records and update databases within our systems.
Qualifications: As the first point of contact for the department, it's vital that you deliver exceptional customer service at all times 2-3 years of experience in a call centre or customer service role.
Strong written and verbal communication skills.
Experience in a large organisation is a plus, but not required.
High level of professionalism and problem-solving abilities in a fast-paced environment.
Resilience, adaptability, and a proactive approach.
Strong email etiquette and proficiency in Microsoft Office.
Tech-savvy skills are essential.
If you are ready to make a difference in a dynamic setting, we would love to hear from you!