Company Description
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support.
Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.
We are seeking an experienced customer service professional to join our growing team in the role of Customer Service Consultant.
Job Description
Key responsibilities will include:
Proactively managing assigned customers;
Ensuring a superior level of customer service to facilitate client access to Medilaw's Independent Medical Exams and other Medilaw services according to the client's needs;
Promptly answering the phone to all clients and managing appointments and appointment-related inquiries in line with Medilaw procedures;
Delivering superior customer service & client liaison to our key stakeholders;
Actively promoting new products/services to assigned existing clients.
Qualifications
In order to be successful, you must have the following:
Minimum 2 years of experience in an inbound/outbound phone-based customer service role (preferably in the medical or insurance industry);
Be highly organized and able to multi-task effectively;
Excellent attention to detail;
A problem-solving and proactive attitude;
Strong Office 365 skills; proficiency in Word and Excel, strong numeracy skills, accurate data entry and typing skills, and strong database management skills;
A proven ability to work within a team;
Knowledge of medical terminology, workers' compensation processes/legislation, and/or life insurance industry experience would be desirable, but not essential.
Additional Information
You are welcome here:
We are an Equal Opportunity Employer, proudly welcoming people with disabilities including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team.
When you join MedHealth, we want you to bring your whole self to work and we value your unique contribution.
Our fast-growing team of more than 3,500 people around Australia represents a huge array of life experiences, skills, and ways of thinking. We value all these differences.
We are happy to adjust our recruitment process to support accessibility needs.
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