Customer Service Agent

Customer Service & Call Centre
Source: uWorkin JOB DESCRIPTION
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Are you ready to join an exciting and rapidly growing customer service project, working with awesome people within a fun and supportive work environment? If so, Acquire BPO has an opportunity for you! We are looking for passionate and experienced Customer Service Representatives to assist us with providing an exceptional customer experience for a start up internet provider!
About the role Respond to general health insurance enquiresHandle calls regarding claim status, estimates and eligibilityRecord customer interactions clearlyAssisting customers with paymentsAssisting with customer account related issuesMaintain accurate customer account informationHandling large volume of calls dailySkills and Experience Excellent in customer service and great problem solving skills.Experience in a call centre environmentAble to communicate with professionalism, across all support platforms.Demonstrate strong communication and computer skillsMotivated to deliver and achieve Key Performance Indicator's (KPI's)Strong attention to detailComplaint-handling experience is an advantageAbility to build rapport quickly with different types of customersWhat We Offer Monday - FridayExtensive Paid TrainingOngoing Training and DevelopmentInclusive and Supportive work environment - Everyone is welcomed!Wellbeing and Support Program (EAP)CBD Office LocationWhat We Value We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Collaboration: Brilliant jerks can be brilliant elsewhere.Impact: Do, get it done, create impact.Passion: Be positive, bring passion and energy.Transparency: A transparent team can help each with other.If you think you would be suitable for this role, apply now!
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
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