Participant Support Officer - APS3 Level - NDIA
Location: Gosford
Hourly Rate: $37.36 + super
Contract Length: 12 months (Starting January 20th, 2025)
An exciting opportunity to join a respected, community-focused Federal Government agency! This entry-level position provides a valuable pathway into the public sector, where you'll support Australians with complex needs in a rewarding administrative role.
Key Responsibilities:
Provide front-line reception support, helping participants with enquiries and self-service kiosks
Respond to customer inquiries, offer relevant information, and refer to government or community services as needed
Manage shared team email inbox, appointments, and telephone enquiries
Coordinate and facilitate appointments using agency facilities, ensuring accessibility for all participants
Perform data entry and follow-up tasks to maintain accurate records
What We're Looking For:
Excellent communication and customer service skills
Intermediate administration skills with willingness to learn and further develop your skills
Proficiency in Microsoft Office (Outlook, Excel, Word) and a readiness to learn new systems.
Desirable: Experience (professional or lived) with disabilities
Additional Details:
Hours: Full-time (37.5 hours per week)
Start Date: Monday, January 20th, 2025
Work Location: Gosford Office-based (no remote work option)
Eligibility: Australian Citizenship required
How to Apply:
To apply, please submit your resume. For questions, contact Elyse Connor at 0484 226 292. Applications close at 12pm noon, Thursday, November 21st.
Note: All successful candidates will be required to consent to a National Criminal History Check
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
experience
1 year
skills
reception, receptionist, administration, admin, office administrator, medical receptionist, ndia, NDIS, disability, healthcare, aged care, disability, disabilities
qualifications
n/a
education
Primary School/Junior High