Work options: Flexible Opportunities to work flexibly at all stages of your career Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth Enjoy generous discounts on DuluxGroup products and through our corporate partnerships About the role We are looking for a Customer Insights and VoC Specialist to drive our customer experience improvement efforts.
This role involves consolidating data sources, creating new Voice of the Customer surveys, and generating insights to address knowledge gaps across the customer journey.
As a new position, it offers potential for growth and evolution within the team.
Additionally, you will drive the customer experience agenda and deliver key insights and innovation projects for our paints business.
This includes working closely with Brand, Innovation, Category, and Sales teams to advance all categories.
To succeed, you will partner with external agencies to manage our continuous research programs, assess performance, and identify opportunities to enhance and refine our marketing strategies.
We're proud to represent market-leading, trusted brands and products, and we're looking for someone who shares that pride.
If you're energised by working alongside teammates who have the same passion and drive as you, we want to hear from you.
DuluxGroup is proudly an equal opportunity employer.
Talent is our only criteria. Let us know by emailing if you require any adjustments to the recruitment process so we can support you to present your best self.
Responsibilities Centralize and summarize all customer experience data from trade and retail businesses Identify knowledge gaps and create or optimize research to address them Analyze customer experience data to support strategic planning and address ad hoc requests Coordinate the Dulux empathy program to enhance empathy skills and improve business decision-making Deliver impactful consumer insights independently and with external agencies on key research programs Skills & Experience Experience and passion for VoC, consumer insights, or market research roles Strong skills in stakeholder management, influencing, and project handling Proficient in qualitative and quantitative research, with expertise in data analysis tools like Q, SPSS, and Power BI Excellent reporting skills, with a talent for insightful storytelling and experience managing online communities Proven experience in running consumer empathy programs within fast-paced environments How to apply We are looking to speak with applicants as soon as possible.
Please apply now!
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