Office: Mexico City
About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 45+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We're highly technical and detail-oriented, and we love to get down into the nitty-gritty of our in-app processes to make the best possible features.
We're looking for a Customer Experience Manager for our expansion plan in Mexico to help build and scale Revolut Business by creating a best-in-class customer experience.
As a Customer Success Manager, you'll take a creative, customer-centric approach to providing the foundational services and solutions implemented by the Revolut global customer support team.
What you'll be doing Coordinating with product teams to provide visibility over customer (dis)/satisfaction of assigned features Creating, updating, maintaining, and improving the central knowledge base Working together with Research, Quality, and Complaints teams to understand root cause behind poor customer chat experiences and take the necessary steps to remediate these detractors Working together with training teams to update materials and schedule sessions when required Consulting with Product Owners to map out any upcoming changes that'll affect the quality of service provided to customers on chat support What you'll need Fluency in English (C1 level or higher) Excellent stakeholder management skills 3+ years of experience working in customer support Experience managing customer facing teams in a fast-paced start up or retail broker-dealer A deep understanding of quality program design, implementation, delivery methods, and processes The ability to make a good business case and convince people to help you execute Experience working with cross-functional teams across multiple time zones To be curious by nature and interested in making an impact The ability to break complex problems into smaller ones and to enjoy working with data to facilitate your work using tools such as Excel or Google Sheets Impressive problem-solving skills Nice to have Experience in financial services or banking Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Benefits at Revolut No ping pong tables or bean bag chairs, just benefits you actually want.
Get what you need to succeed Financial benefits that show we value your work Flexibility to work from home, the office or abroad A free Revolut Metal subscription loaded with perks Exciting events year-round so you can get to know your team Check out Benefits
Discover our values
We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
Culture Get It Done Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.
Deliver WOW We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
Dream Team We select, coach, and retain the top talent only and give them all the support to achieve greatness.
Never Settle Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.
Think Deeper Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
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