Customer Experience - Customer Experience CoordinatorLevel 1M/40, 44 Driver Ave, Moore Park NSW 2021, Australia Req #127Monday, 11 November 2024Venues NSW is a commercially focused agency of the NSW Government, encompassing the Sydney Cricket Ground and Allianz Stadium as well as major sporting and cultural stadiums and precincts in Sydney, Olympic Park, Parramatta, Newcastle and Wollongong. The network of stadiums and entertainment centres host in excess of 5 million people a year at more than 500 events and is a key contributor to the economy.Venues NSW takes an integrated approach to our stadia and entertainment centres by developing partnerships with sporting codes, the entertainment and event industry, audiences, local businesses, NSW Government agencies and community groups. Our network throughout NSW allows us to combine internal resources and harness a vast employee skillset, all of which helps us deliver key projects and secure outstanding content.ABOUT THE ROLEThe Customer Experience Coordinator plays a key role in supporting the execution of the Customer Experience Roadmap and managing customer feedback. This position is essential in assisting the manager with the implementation of the CX strategy at Venues NSW, while collaborating with the wider Customer Experience team to communicate key customer pain points, success stories, and opportunities across the organisation.This role will be responsible for managing all customer feedback across all channels, ensuring a high level of customer experience in each and every interaction. You will assist with producing analytical data, which will be used as a roadmap in developing customer experience initiatives, projects, and strategy. You will also bring a customer-first lens to outgoing communications, ensuring consistent, customer-facing content across the organisation.ABOUT YOUWe are seeking a detail-oriented, highly-organised professional with a strong analytical mindset, and a knack for transforming data into actionable insight. With a customer-first mindset, you excel in managing customer communications, handling challenging interactions, and resolving complaints effectively.Minimum 5 years of experience in customer experience or contact centre roles.Experience delivering projects or initiatives to improve customer outcomes.Strong organisational skills.Familiarity with telephony and CRM systems (desirable).Please note: Applicants must be Australian citizens or permanent residents to be considered and will be required to undertake a National Police Clearance check. Venues NSW values social and cultural diversity and is committed to providing a safe and healthy work environment and the principles of workplace gender equality and encourages Aboriginal and Torres Strait Islander Australians to apply.
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